Return Policy and Right of Withdrawal

1. Right of withdrawal and return

1.1 Due to the nature of our products (food), returns are not possible. Food, especially fresh and perishable goods such as granola, pastries, etc., are excluded from the right of withdrawal.
1.2 The customer therefore has no right of withdrawal after receipt of the goods.

2. Complaints

2.1 If there is a complaint about the delivered goods (e.g. in the case of obvious defects or other quality problems), the customer must contact the provider immediately, but no later than within 3 days of receipt of the goods, by email to info@bbapl.de .
2.2 The customer must describe the defect precisely and, if necessary, send photos of the defective goods so that the provider can examine the complaint.

3. Liability

3.1 The provider is not liable for damages caused by improper storage or use of the delivered products.
3.2 The provider is only liable for minor negligence if essential contractual obligations are violated. In this case, liability is limited to the damage that is typical for the contract and foreseeable.
3.3 Despite careful production and use of gluten-free ingredients, 100% freedom from gluten-containing traces cannot be guaranteed due to unavoidable circumstances. The provider is not liable for allergic reactions or intolerances that could be due to traces of gluten.